Fix Basic HP Printer Issues – Basic Troubleshooting Guide
To resolve problems with the HP printer, the first thing to know is why the problem occurs. After the cause is identified, you can take the appropriate steps to resolve this problem. The paper jam error is one of the most common problems for most HP printer customers. When printing material is stuck inside the printer, paper jam occurs. If you do not regularly clean the printer or use the wrong paper to print, the error occurs. Printhead problems often occur on HP printers as well. Follow the below methods for troubleshooting HP printer problems.
The Most Common HP Printer Issue Power off the HP printer before you start resetting
- Stop all the ongoing processes on your OS.
- Switch the computer off.
- Make sure the printer power cord is connected directly to the wall outlet.
- Power on computer and printer.
- Look for your operating system model number on your printer.
- Select from the list your printer.
- On the HP Printer Assistant page, select Scan Document or Photo or Manage to Computer option.
- Check whether there’s a checkmark next to the Computer Start automatically scan option.
- Select the HP Solution Center settings option. Try a scan test.
Troubleshooting HP Printer Issues – Simple Steps
Step 1: The HP printer is renowned for its reliability and printable quality. There are chances of an error occurring while performing a specific task in your HP printer. When an error message is displayed in the Scanner Failure screen, the printer will not scan, copy or fax jobs. Go to the troubleshooting methods discussed below to resolve HP printer problems.
Step 2: Try uninstalling the printer driver as soon as this error message appears on the screen. To uninstall the printer driver, perform the following instructions. Turn the printer off the computer first and take the power cable out of the printer.
Step 3: Open the Control Panel window on your operating system (Windows). In the window, select the Program or Program & Feature option and click the Reinstall tab. The number of program files installed will be shown on the screen.
Step 4: Choose the printer driver file you want to uninstall from the list. Right-click on the selected file and select the option Uninstall. In the confirmation dialog box displayed, click the Yes button. Turn on the printer now. Make sure the paper is loaded and the ink cartridges are installed before moving on the printer.
Step 5: Go now to the website of the manufacturer and download the software Driver. To access advanced features, select HP Smart or the full software option. Try a test scan after installing the printer driver. If the error continues while trying to solve HP printer problems, check your computer’s Windows Image Acquisition settings.
Step 6: The scan jobs can fail if the Windows Image Acquisition option is disabled. Click on the Local Services option to view and select the Services window option for Windows Image Acquisition. Check status and type of startup.
Step 7: If the status is shown automatically as Running and Startup Type, the WIA is enabled or is working correctly. If the WIA option is deactivated, right-click on the WIA option. Select the option Properties and click on the General tab.
Step 8: Select the Automatic option in the drop-down startup type menu and select the Start button to enable the WIA option. If the error is resolved, try a Scan test. Run your Windows Print & Scan Doctor. It solves most of the scanning problems. First of all, you must install from the manufacturer’s site the HP Print and Scan Doctor tool.
Step 9: The tool contains several options to fix printer problems. It is supported on the Windows OS only. Set it up after the tool has been downloaded. Start the tool, click Start and add it to the printer. To test your scanner, click the Fix Scanning option.
Step 10: If the outcome of the scan is positive, try the Scan test. If the error continues, the printer connection will be fixed. Try a test if the error is cleared. Contact our technical team now for more information on how to fix problems with the HP printer.