windows 10 update issues

Solving HP Printing Issues after a Windows 10 Upgrade (July 2020 update)

Windows 10 admins hit with printer issues after installing Microsoft’s latest Windows security update.

“You can avoid the issue by connecting a powered-on USB printer before starting Windows,” Microsoft said in its support note.

Upgrading to Windows 10 will carry a slew of problems you’ve never had to contend with before, such as bugs, widespread and regular incompatibility, and relative sluggishness when you come across using Windows 7. By now you’ve already gotten accustomed to the poor quality of the new Microsoft OS. Nevertheless, the OS’ troublesome nature will spill over into other fields, such as your HP printer working.

Windows 10 printing issues are notorious for having serious work in the way, but a few troubleshooting measures can be used to fix most of these. Below are a few steps that will help you solve problems with HP printing in Windows 10.

Make sure that all updates to Windows are installed

If you have downloaded and installed an update on your device, make sure it is done. This includes software and drivers which are critical when dealing with a problem with a printer. If an update fails to install or download it will appear in your printer as technical issues. See that all critical drivers have been modified, enabling the connected devices to operate seamlessly with the PC.

Test the service at Print Spooler

Travel to Divisions. Test to see if the service runs spooler here.

If the service shows up as ON but doesn’t operate, attempt to stop and restart it.

Ensure that the service is working in spooler mode.

    1. HP Printer Driver reinstall
    2. If your Windows 10 printing issues have not been solved by the above methods, the next thing to do is deinstall and reinstall the program and driver for the printer.
    3. Head to Start, and Control Panel open.

The HP printer software can be found, selected and uninstalled within Control Panel. Delete it from the Machine full.
Reinstalling the program by opening the installer file and following the instructions to the wizard.

Reinstall the drivers one by one while on it, ensuring you set up the ones that are compatible with the OS update.
HP Print and Paper Scan

HP provides its printers with a software tool which can be used to troubleshoot related issues. It’s called HP Print and Scan Nurse, and is free to download the new edition online. Whatever the problem that you will face, hopefully this program can solve it.

If your Windows 10 printing issues were not solved with the above methods, chat with us for advanced technical assistance. The reason behind the HP printer problem can be found and solved in minimal time by a team of trained experts.

 

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123.hp.com/dj3630 Printer Setup

123.hp.com/dj3630 is designed to be a compact and versatile printer especially used in small offices. Your HP DeskJet 3630 Printer is created to work so discretely that you can Print, Copy and Scan virtually from anywhere. HP DeskJet 3630 Copier can be loaded up to 60 sheets in the Input Tray and in return can hold 25 sheets in the Output Tray. Your HP DeskJet 3630 comes with a Print Forward Design that improves Print Speed and Quality. Your DeskJet 3630 Copier requires a HP Tri-color and a HP Black Ink Cartridge that renders a high yield on printing Photos, Flyers and Documents.

123.hp.com/dj3630 Printer is built with a Control Panel that is integrated with simple buttons and icons for configuring Print, Copy and Scan tasks effortlessly. Your HP DeskJet 3630 Copier can be connected to the Network through USB cable, Wireless and Wi-Fi Direct. Now you may conveniently handle the Print task either using Network or without Network. 123.hp.com/dj3630 Wi-Fi Direct is easily established just by a press of a button over the Control Panel. Use HP ePrint or AirPrint Apps over Wi-Fi Direct to Print and Scan on the go. Moreover, your HP DeskJet 3630 Copier is present with a Traditional Wireless Connection that is reliable on a Wi-Fi Protected Setup.

Description of the Control Panel

  1. Control Panel Display: is integrated with 9 buttons and 6 indicator lights with LCD Panel display
  2. Wireless button and light: indicates the copier wireless connection status. Some of the different type of status are
    • A Solid blue light shows the readiness of the Wireless connection
    • A Slow blinking light indicates a Wireless connection enabled, but unsynchronized on network.
    • A Fast blinking light indicates wireless connection disabled
    • OFF Light indicates a wireless connection to be OFF
  1. ON button and Light: Turn the Printer Power ON/OFF
  2. ON button light: indicates 3 types of Printer Operation Status. If Power button Light Dimmed then your printer is in Sleep Mode, else Blinking then indicates a print operation, or Fast Blinking then indicates Error Status
  3. Wi-Fi Direct button and light: indicates the copier Wi-Fi direct status. Some of the different type of status are
    • A Solid blue light shows the readiness of the Wi-Fi Direct
    • OFF Light indicates a Wi-Fi Direct to be OFF
    • A Slow blinking light indicates a Wi-Fi Direct enabled, but unsynchronized on network. Press Wi-Fi Direct button to confirm connection
    • A Fast blinking light indicates Wi-Fi Direct connection error
  1. Cancel button: Stops the current operation
  2. ePrint button and Light: indicates the readiness of the Copier to ePrint
    • ON indicates ePrint feature is enabled on the Copier
    • OFF indicates ePrint feature is disabled on the Copier
    • A slow blinking Light indicates ePrint feature is enabled but not available
  1. Resume button and Light: Press the button to continue Print Job. Resume light indicates the Copier is in error or warning status
  2. Start Copy Black button: Press the button to initiate the Black Copy Job
  3. Start Copy Color button: Press the button to initiate the Color Copy Job
  4. Information button and light: indicates that you may press the button to get help
  5. Ink Alert Light: indicates the Ink Level in the Cartridges
    • ON indicates an ink cartridge missing or improperly installed
    • Blinking indicates both of the ink cartridges missing or improperly installed

Unpack Setup and Install 123.hp.com/dj3630 Printer:

  • To Setup your HP DeskJet 3630 Printer initially, simply unpack your 123 HP Printer from the Box
  • Cut open the tapes and remove packing present on your printer
  • Remove the stickers from the Printer Control Panel
  • Lift to open the Scanner lid and remove the tapes from it
  • Remove the tapes and internal packing from the cartridge access door
  • Remove the tapes from the Paper Tray and slide the pair of Paper Width guides towards the edge of the Tray
  • Load Paper Tray with HP A4 sheets
  • Accordingly adjust the Paper Width Guides to hold the Paper firmly
  • Power-Up your HP DeskJet 3630 Printer and Computer
  • Now connect the USB cable to the HP DeskJet 3630 and wait till Windows OS to Load
  • Now connect the other end of your USB cable to the Computer
  • Open the Cartridge Access Door and wait until the Carriage is idle and silent
  • Place your new Ink Cartridge within the cartridge tab and latch it
  • Load HP DeskJet 3630 Installation Disk on your CD Drive
  • Open the Auto Setup and follow the onscreen instructions to install HP DeskJet 3630 Software
  • Extend the Output Tray for your convenience
  • Print a Test Page to complete the Setup

Auto-Off Printer Mode:

Auto Off Printer Mode is an energy saving feature that automatically turns the Copier OFF, if Copier remained inactive for a duration of 2 hours. In order to power up the HP DeskJet 3630 you have to Press the ON button present at the top of your Control Panel. Even if Auto-Off is disabled your HP DeskJet 3630 Printer does goes into Sleep Mode, if kept inactive for 5 minutes. Use the Power button Light in the Control Panel to know on the Sleep Mode operation, which is a Dimmed Light status. Instantaneously, Your HP DeskJet 3630 Copier comes out of the Sleep Mode whenever a Print, Copy or Scan task is operated. Moreover, you can use the Embedded Web Server to change the Sleep Mode Time settings. Open the EWS in your web browser and then Click Settings. Click Energy Save Mode under the Power Management section. Select between 5, 10 and 15 minutes to set the Sleep Mode time. Click Apply.

123.hp.com/dj3630 Printer Software Setup                              

How to Install the 123.hp.com/dj3630 Software in Windows OS:

Place the HP DeskJet 3630 Software Disk onto the CD Drive of your Computer. Open your CD Drive folder and run the Auto Setup. Follow the onscreen instructions and when prompted enter the desired Printer Name and Click Ok. Proceed with the instructions and complete the HP DeskJet 3630 Software Setup. Select from the list of Windows Versions to run the HP DeskJet 3630 Software.

  • Windows 8.1: Click the down arrow in the Start Menu, to select the desired HP DeskJet 3630 Printer
  • Windows 8: Click the Start Menu and Right Click on the empty space in Start Menu, Click All Apps and select the desired HP DeskJet 3630 Printer Icon
  • Windows 7, Windows Vista and Windows XP: Click the Start Menu and select All Programs Tab, Select the HP Tab and Click on the Printer Folder. Select and Open the desired HP DeskJet 3630 Printer

123.hp.com/dj3630 Software Install and Setup on MAC OS:

Load the HP DeskJet 3630 Software Disk to the CD Drive of your Macintosh Computer. Open the CD Drive from the Disk drives access and run the HP DeskJet 3630 Setup. Follow the onscreen instructions and when prompted enter the Printer Name, Click Ok. Proceed with the instructions to complete the HP DeskJet 3630 Software Setup. Open the File menu and Click Print. Click Use or Print Using and select HP DeskJet 3630. Select the Properties button to open the Print dialog box. According to your Macintosh OS select Print Properties:

  • For Apple OS X v10.6: To access the print options, Click the blue disclosure triangle available next to Printer selection
  • For Apple OS X Lion and Mountain Lion: To access the print options, Click show details button in your print dialog section
  • From Print options menu, select the Page Orientation, Size and Scaling Percentage etc., and then click Print

Turn the Printer OFF:

Press the Power Button located at the top of your Control Panel to turn OFF 123.hp.com/dj3630 Copier. Wait until the Power light indicator turns OFF and then unplug the Power Cord. If you imperfectly turn the HP DeskJet 3630 Printer OFF, your Print Carriage may not return to its original position thus resulting in poor Print Quality and Cartridge problems.

123.hp.com/dj3630 Driver Installation

HP DeskJet 3630 Printer offers innovative, Print solutions that can be easily setup on various Media types. Ensure that your Copier is connected to a Network through USB or Wireless. ePrint is a Web Service that can transmit documents over a Wi-Fi Direct Network for enabling Mobile Print feature. You can also open the Printer EWS and set security level and make Firewall protection nonessential. Moreover, Your Copier can be operated using Start Copy Black, Start Copy Color and Resume button that is available on the Control Panel itself. Now you may immediately get your Print and Copy tasks finished.

Install Web Services using Printer Control Panel:

Press and hold the ePrint button in the Control Panel to enable it. A solid blue light show the readiness of your ePrint Service. Press ePrint and Information button together to print the information page. Now you can find the Email Address, ePrint Status and Network Status.

Install Web Services using HP DeskJet 3630 Printer EWS:

Open the 123.hp.com/dj3630 Printer EWS homepage on your Web Browser. Click the Web Services tab and select the Web Services settings. Click ePrint Setup and follow the on screen instruction and Click Yes to accept the terms of use. Click Yes if prompted for software update otherwise restart your Printer. After establishing the Copier and Web Server connection you will be prompted to print the Information Page.

123.hp.com/dj3630 Printer Driver Installation on a Windows OS:

Click Start menu and Open the HP DeskJet 3630 software. Click Print and under the Print Section select the option Connect Printer to the Network. Follow the onscreen instruction and when prompted for Network select Wireless. Click Yes to confirm and continue with the instructions to complete the Driver Installation. Alternately, Click Start menu and Open the Control Panel. Open the Printer folder and Click New Printer Setup. Follow the on screen instruction and when prompted for network connection select either USB or Wireless. Click Yes and then Select 123.hp.com/dj3630 Printer from the Installer to complete the 123.hp.com/dj3630 Driver Installation.

123.hp.com/dj3630 Printer Driver Installation on a Macintosh OS:

Open the HP DeskJet 3630 software from Mac Utilities. Double-Click Print and under the Print Section select the option Connect Printer to the Network. Follow the onscreen instructions and select Wireless when prompted for Network connection. Click Yes to confirm and to complete the Driver Installation. Alternately, Click System Preferences and double-click Printer and Devices. Select Printer section and Click Add Printer to create a print queue on the Mac OS menu. Follow the onscreen instruction and select either Use or Print Using and then choose HP DeskJet 3630 Printer. Click Next to continue with the onscreen instructions and when prompted for Network Connection select USB or Wireless. Click Next and proceed to complete the Driver Installation.

123.hp.com/dj3630 Wireless Setup and Install

HP DeskJet 3630 Printer can be connected to a Network through USB or Wireless Access. Your HP DeskJet 3630 Printer is reliable while establishing a Wireless Connection. You can connect your Copier on 3 different types of Wireless modes, especially Traditional Wireless Connection, Wi-Fi Protected Setup and Wi-Fi Direct Access. In order to Setup your HP DeskJet 3630 Printer on a Wireless Network, ensure to configure your Wireless 802.11b/g/n Network using Wireless Router that is present with a Wireless Network Name and WEP Key. Check for the setup and working of Wireless Network.

Wi-Fi Protected Setup:

Press and hold the Wireless button in your Control Panel to enable Wi-Fi Protected Setup. Press the WPS button on your Wireless Router to synchronize 123.hp.com/dj3630 Printer on a WPS. Check for the Wireless light on the Control Panel that should be lit on Solid Blue color. Now, authenticate your Wireless Router and Printer using wireless network name (SSID) and password furnished on to your Computer.

Note: If WPS unavailable on your Wireless Router than you may use software to manually configure WPS Setup using the WPS PIN security.

Install 123.hp.com/dj3630 Traditional Wireless Connectivity:

Click Start menu and Open the HP DeskJet 3630 software. Click Utilities and select Printer Setup & Software. Click Connect a Wireless Printer. Follow the on screen instruction and when prompted for network connection then select Wireless. Proceed with the on screen instructions and use your wireless network name (SSID) and password to complete the Network Authentication method. Once complete with wireless installation then check for the Wireless light that should be lit on Solid Blue color. If you have any security lapses then you may change the password from WEP Key to WPA passphrase.

Wi-Fi Direct Setup:

Press and Hold the Wi-Fi Direct button present in the Control Panel to turn ON the Local Wireless Network. Press Wi-Fi Direct and Information button together to print the Wi-Fi Direct Report. Ensure you have the Wi-Fi Direct Name and Password. Using this Log In details you can configure up to 5 Mobiles over the Cloud Network.

ePrint Setup:

Press and Hold the ePrint button present in the Control Panel to turn ON the Local Wireless Network. Install ePrint Apps that is available on Google Play store in your Mobile or Tablet. Open ePrint apps and Touch to select the type of file for Email attachment, and then search using the ePrint Email Address for remote access. Select the HP DeskJet 3630 Printer and Touch Print to transmit the attachment for Printing. Alternately, Open the ePrint Email application from your Mobile or Tablet and in the Address field type in the ePrint Email Id and attach the desired document. Touch Send button to instantly Print it.

123.hp.com/dj3630 Ink Cartridge Installation

HP DeskJet 3630 Copier requires a dye-based Tri-color and a pigment based Black Ink Cartridge for Instant Ink Ready Printing. Your 123.hp.com/dj3630 Ink Cartridges are long lasting and affordable. Ink from the Ink Cartridge are drawn out through evaporative and residual process and thus results in keeping the print nozzles clear and the ink flow smooth. Always make sure that you turn off the HP DeskJet 3630 Printer while not in use to reduce the ink waste and to avoid ink coagulation. Ensure to keep your Ink Cartridges protected in the original sealed packages and kept at room temperature.

Replace 123.hp.com/dj3630 Ink Cartridges:

Switch Off the HP DeskJet 3630 Printer power and wait until the print carriage is idle and silent. Pull the Output Door from its both sides in a clockwise direction to stow it in your Copier. Open the Front Door present within the Output Door. Open the Cartridge access door and wait until the print head is moved to the center. Unlatch the Cartridge tab and Press down to remove your Ink Cartridge. Remove the packing and plastic taps present in the Ink Cartridge. Slide the Ink Cartridge within the cartridge tab and latch the tab. Remember to install the Ink Cartridges according to color coded letters. Repeat the process to completely install all the Ink Cartridges. Push upward to close the Cartridge Access Door. Close the Front Door and next the Output Door. Power up your HP DeskJet 3630 Printer.

Use 123.hp.com/dj3630 Printer in Single Cartridge Mode:

You can operate the HP DeskJet 3630 Copier on a Single Cartridge Mode with the help of instruction from your Computer. Whenever an ink Cartridge is removed or depleted then your HP DeskJet 3630 Copier goes into Single Cartridge Mode. In order to come out of this mode replace all Ink Cartridges in your HP DeskJet 3630 Printer.

123.hp.com/dj3630 Printer Troubleshooting

To clear paper jam from the Input Tray:

Press the Power button to turn the HP DeskJet 3630 Printer OFF. Open the Paper path cover attached in the Input Tray and check for paper jam and other foreign debris. Clear away any paper jams and replace the paper path cover. Pull downward to open the Cartridge access door and locate the print carriage, move print head to the far right and check for paper jam to remove it. Also, move the print head to the far left to clear paper jam. Push Upward to close the Cartridge access door. Next, pull to detach the Input Tray completely. Turn the 123.hp.com/dj3630 all over and access the Cleanout door. Pull both tabs to open it. Clear away the Paper Jams. Push the Cleanout door to close it. Fix the Input Tray on to your Copier. Press the Power button to turn the HP DeskJet 3630 Printer ON.

Troubleshoot a HP DeskJet 3630 WPS connection:

Press Wireless button to switch ON the Wi-Fi Protected Setup in your 123.hp.com/dj3630 Printer. Press the Push button in your Wireless Router for enabling WPS access. Enable the Wi-Fi Direct feature from your Computer or Mobile devices. Always use either a password or WPS Pin to establish a Wi-Fi Protected Setup connection. Furthermore, Press Wireless and Cancel button together and hold them for 3 seconds to restore to default settings.

Troubleshoot a HP DeskJet 3630 Wi-Fi Direct:

Press Wi-Fi Direct button to switch on the Wi-Fi Direct in your 123.hp.com/dj3630 Printer. Enable Wi-Fi ON in your Computer or Mobile devices. Always use either a password or Wi-Fi Pin to establish a Wi-Fi Direct connection. You can also relocate HP DeskJet 3630 Printer closer towards the Cloud Network for better connectivity. Furthermore, you may also try installing the correct Mobile Apps in your Mobile or Tablet and re-establish the Cloud connection.

Troubleshoot Ink Cartridge Issue:

Primarily, you can press the Cancel button to stop the current Print task. Pull downward to open the Cartridge access door and remove the defective Ink Cartridge. Clean the electrical contact that is exhibited in gold colored dots on the Ink Cartridge. Locate the Cartridge slot and clean the Carriage head that is exhibited in gold colored bumps. Ensure that you have removed the plastic tapes from all Ink Cartridges. Clean all the New Ink Cartridges and Latch them according to its slots. Push upward to Close the Cartridge access door and continue Printing. If cartridge problems exist then reboot your Printer.

Unexpectedly Printer shuts down:

Check for the incoming Power and the Power ON button. If problem persist, then Disconnect the Power cord and wait for 15 seconds and Re-connect it to the wall outlet. Ensure that there is no damage to the Power cord and is firmly fixed to the 123.hp.com/dj3630 Printer. Remember to create an interrupt on a timely basis to come out the Sleep Mode.

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Google Cloud Print

by Stev Ballmer

123 HP Printers – Google Cloud Print

Google Cloud Print allows you share printers with just a click. Any type of app when connected to a web-connected device, can use Google Cloud Print. You can connect a printer to your Google Cloud Print account and start printing on it. Handling printers and print jobs in Cloudy-ready printers is simple.

Registering your printer:

To register your printer, you require the following:

  • A PC running with Chrome, Linux, OS X v10.7 or later, or Windows XP or later, or Chromebook.
  • Google Chrome browser installed on your PC.
  • A Google Account.
  • A Google Cloud Print ready printer that is connected to the same network as your computer.
  • An active Internet connection.

To Register:

Instructions to be followed to register your printer:

  • Power on the HP Printer.
  • Open the Chrome browser on your PC and then sign into your Google account.
  • On the home page of your browser, click on the Chrome menu icon, and choose Settings from the drop-down menu.
  • Scroll down to select Show advanced settings
  • Then, scroll down further to Google Cloud Print and then click the Manage button.
  • Google cloud print senses any printer that is present on your network.

Configure your printer

Cloud Ready Printer:

The Cloud-ready printer connects directly to the web. Make certain that your printer is cloud ready or is HP ePrint compatible.

  • Open Google chrome on your computer
  • Open a new tab and type chrome:// devices
  • Click My Devices and see if your printer is listed under My Devices.
  • If your printer is available under My Devices, then your printer is registered previously with Google Cloud Print. Click Manage to display the list of Google Cloud Print printers that are registered.
  • If your printer is listed under New Devices, click Register and then print a confirmation page. In most of the printers, you may be prompted to finish the registration from the printer control panel.
  • If your printer is unavailable, then make certain your printer is connected to the network or try to connect your printer to the printer’s email address. The printer has to be HP ePrint enabled to have an email address.

Installation of Google Cloud Print on your Mobile device

Make sure you install the Cloud Print app on your device. If not installed previously, follow the steps to install Google Cloud Print,
Step 1:
Open settings from your Mobile device.
Step 2:
Under System, tap Printing.
Step 3:
If it does not print on your mobile device, download and install the Cloud Print app directly from the Google Play Store.

Print from a computer or Mobile device

Print texts or images that are saved on your Chromebook or computer using Google Cloud Print.

  • Step 1Open the Chrome browser from your desktop, and then sign into your Google account.
  • Step 2For detailed info, go to Google cloud print jobs.
  • Step 3Click Print, choose Upload file to print, and then click Select a file from my computer option.
  • Step 4Select the photo or document that you want to print from your mobile device, and then click Open.
  • Step 5From the Google Cloud Print window, select the name of your HP printer from the list of printers available, and then click Print.
  • Step 6If required, make changes to the print settings, and then click Print again.

To customize your printer name

You can customize the printer name instead of using the name which was allocated automatically.

  • Step 1: Open the Chrome browser from your desktop, and then sign in to your Google account.
  • Step 2: Go to Google Cloud Print Printers.
  • Step 3: A list of Google Cloud printers which were registered earlier displays.
  • Step 4: Select the HP printer that is to be renamed, and then click on the Rename button.
  • Step 5: Allot a new name for your HP printer, and then click the Rename button once again to confirm your choice.

Print an email or webpage from your computer

  • Step 1: Print an email or webpage from your Chromebook, computer or laptop, using Google cloud print.
  • Step 2: Open the Chrome browser from your laptop or computer, and then sign in to your Google account.
  • Step 3: Open the email or web page that you want to print.
  • Step 4: Click the Chrome menu icon that is displayed at the top corner of the screen, and then choose Print from the drop-down list of menus.
  • Step 5: The Print window will be displayed on the desktop screen.
  • Step 6: From the Print window, choose the Change button under Destination.
  • Step 7: The Select a destination window displays. From that window, pick out your HP Printer under Google Cloud Print.
  • Step 8: Add changes to the print settings in the Print window, and then click Print.

Print from Gmail on my computer

Use your registered Google Cloud Print printer to print a file from your Gmail account.

    • Step 1: Open the Chrome browser from your laptop or computer, and then sign in to your Google account.
    • Step 2: Then, open Gmail using your browser.
    • Step 3: Open the email that you want to print.
    • Step 4: Click the Print icon, to start printing your mail.
    • Step 5: The Print window opens in a new window. On that window, under Destination, click the Change button.
    • Step 6: Select a destination window displays. From that window, select your HP Printer under Google Cloud Print.
    • Step 7: Add changes to the print settings in the Print window, and then click Print.
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ePrint Setup

by Stev Ballmer

Setting Up and Using HP ePrint

A cloud-based service that generates prints easily from your Android, Smartphone or Tablets. Print from anywhere with a live Internet connection. You can email the document or photo you need to print directly to the HP ePrint Setup enabled printer.

Step 1: Gather HP ePrint setup requirements

Before setting up your Printer for HP ePrint, you should be aware of certain factors. The printer cannot use HP ePrint unless it meets the requirements given below.
NOTE:
Do not use a USB cable to connect your HP printer to a computer or to any mobile device, as HP ePrint does not work when a USB cable is connected.

  • Make sure the printer you are using supports HP ePrint.
  • Look for the HP ePrint button on the control panel of your HP Printer.
  • If the HP ePrint button is not available on the control panel of your printer, go to the Web Services Setup,Network Setup, or Wireless Settings to find the Web Services menu.
  • The name of the Web services menu will be varied depending on the printer model.
  • Go to Mobile Printing Solutions Compatible with HP Printers, if you are unaware about whether your printer supports HP ePrint.
  • Your computer should be connected to either a wired or wireless network.
  • Your HP Printer should have an Internet access.
  • If you have made a wired connection (Ethernet connection) with your HP Printer, make sure the light blinks on the Ethernet port of your printer.
  • See to it that the green light is steady and the orange light is blinking while the cable is connected to the port.
  • If you have made a wireless connection with your HP printer, make sure that the wireless feature is turned ON in your printer.
  • Ensure that your HP Printer is connected to the same network as of your computer.
  • Some printers have a wireless icon on the control panel and a blue light on the front panel. Confirm that the lights are on and not blinking.

Step 2: Enable Web Services

  • Enable Web Services either from the control panel of your HP Printer or through the Embedded Web Server (EWS).
  • Activating Web Services on your printer lets you communicate over the internet with web-connected printing services. The web-connected printing services include HP ePrint.

Make sure that Web Services is turned on and the firmware is updated before you proceed to use HP ePrint.

  • Turn on Web Services directly from the display of your HP Printer. Click Update, if the computer flickers a message to update the firmware.
  • Then, touch the HP ePrint button on the printer’s control panel.
  • If the HP ePrint button is not available on the control panel of your HP Printer, go to the Web Services Setup,Network Setup, or Wireless Settings to open the Web Services menu; the web services option differs depending on your printer model.
  • If the display prompts to turn on Web Services or setup HP ePrint, touch or press Turn OnEnable, or Setup, depending on your printer model and then proceed to the next step.
  • If the printer prompts you to update the firmware, touch OK or Update.
  • When there appears a Web Services Summary screen or connected status , it indicates that Web Services is already turned on.
  • To obtain an information page, click Print Infoand then proceed to the next step.

Figure: Example of Web Services menu that displays the email address

Step 3: Obtain the email address of your HP Printer

  • After initiating Web Services, stay up for your printer to print the Instructions page. The information page includes information about Web Services in addition to your Printer’s email address or the printer claim code.
  • A delay befalls while the printer prints the information page. If you have turned ON Web Services, but the printer does not print the information page, hold on for about 5 to 10 minutes.
  • If the printer still does not print the information page, turn OFF Web Services and then turn it ON again to obtain a fresh information page.
  • Look for the printer’s email address on the information sheet, and then proceed to the next step.
  • If the printer’s email address is not included in the information sheet, consider the printer claim code as your printer’s email address. For instance, the printer’s email address will be visible as 87ajfyghkj75ghg@hpeprint.com. com will be the common domain address for all printer claim codes, this differs from one printer to another.

Step 4: Printing with HP ePrint Setup

Print from anywhere using your Mobile device, Computer, laptop or tablet as long as you have an Internet access and an email account. Before sending an email using HP ePrint, ensure to review the following HP ePrint email requirements.

  • In the To field of your Mailbox, enter the email address.
  • If you want to add further recipients, enter the email address in the cc: field.
  • Type the subject name in the subject field. Sometimes, if the subject line is unfilled, the HP ePrint server might cancel the print job.
  • The total size of the email should not go beyond 10 MB or less, including attachments.
  • Not more than 10 attachments should be attached per email print job.

Step 5: Print a document or photo from your mobile device

  • Open the HP ePrint app on your mobile device, tap the document or photo that you want to print using your device.
  • Once you choose the document or photo, tap Preview, based on the mobile device you use. A print preview screen will be displayed.
  • Tap Edit on the preview screen, and then locate the app editing tools to regulate the settings and to make further changes to the document or photo print settings.
  • Touch Done and come back to the preview screen, and then touch Print.
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123 HP Printers – AirPrint Setup

AirPrint Setup is an exceptional feature with which you can print a document or a photo from an Apple device by connecting your HP compatible printer to a wireless network. If you are using an HP AirPrint compatible printer that contains wireless features, then these instructions help you set up AirPrint.

Guidelines to perform prints using Apple AirPrint

Step 1: Pick out your HP Printer

  • Touch the app using which you want to print from, open it and pick out the document or photo that you desire to print.
  • Touch the Action icon to display the menu bar.

It is not possible to print from a particular application using AirPrint, if the Action icon is not displayed on your device. This ensues due to some apps that do not contain the Action icon as an inbuilt feature.

  • Touch Print and the Printer Options window is displayed.

Several applications may not offer a print option as the app might not be compatible with AirPrint at that point.

But if the Print option is unavailable, then it is not possible to print using AirPrint from that specific app.

  • Touch Select Printer under the Printer Options and it will display a list of network connected printers available.
  • The drop-down menu in the Printer Options displays the HP printer that you have selected.
  • If not required, you can skip changing the print options, and touch Print to transfer the print job to the HP printer.
  • Proceed to the next step if you need to change the print options.

Step 2: Changing the print options

The below-mentioned factors require resetting if you are adapting the print options on your HP printer. The option that displays may vary based on your printer model.

A number of copies: Touch the plus sign or the minus sign that is next to Copy under the Printer Options to choose the number of print copies required.

Paper: To determine the paper size, touch Paper in the Printer options.

Duplex printing: Tap the ON option that is next to Double-sided under the Printer options to enable duplex printing, and tap OFF to disable the feature.

NOTE:

This option may not be available if your printer does not display the double-sided printing on the menu.

Page range: With the help of Range in the Printer Options menu, it is possible to print more than one PDF page of the same file.

Touch All Pages or choose the range of pages that require printing.

Troubleshooting procedures to be followed when trying to obtain a printout from your AirPrint device:

Use the steps illustrated below if you find it difficult to procure a printout with your local HP printer using AirPrint:

  • Check if your printer is powered on.
  • If you notice that your printer is already turned on, then power it off and turn it on again.
  • Make sure that the printing issue is set on and you are able to print a job.
  • It is obligatory that the HP Printer and the iOS device be connected to the same wireless network.
  • Confirm if the printer has been installed with the latest firmware version.
  • Make sure that the printer tray is filled with adequate paper, and the ink cartridge or toner is not drained.
  • Make certain that the printer’s control panel does not display any error messages.

NOTE:

Wireless printers might consume very little time to get connected to a Wi-Fi network once enabled. Henceforth, ensure that it is connected gently to the wireless network before you endeavor to perform a print job.

Instructions to cancel a print job using your Apple device

Cancel the print jobs from your AirPrint-enabled iOS device by performing the steps given below:

  • From the printer’s control panel, click the Cancel button to call off the print job that you want to.
  • From your Apple device, press the Home button twice, touch the Print Center icon that is shown at the lower side of the screen, and then under Print Summary tab, touch Cancel Printing.

An example showing how to cancel a print job from the Apple mobile.

Steps to follow when you receive No AirPrint Printers Found message on your Apple mobile:

Step 1: Bring the router and printer close together and verify the signal frequency.

Step 2: Perform a restart on all your devices and make sure that they are linked to the same wireless network, and print a network configuration page.

If your printer is able to produce the test page, then the issue is resolved. Else, you can follow the next step.

Step 3: Uninstall the prevailing firmware of your printer and then download the updated version from our website 123.hp.com, reinstall it.

Step 4: Check if your Apple device is prompted to update its firmware software. If reported, follow the advice to complete the firmware update on your iOS device.

Step 5: Ensure that your printer is aided with the AirPrint feature.

Step 6: Check if your router is permitted to send Bonjour packets. If it is not permitted, you can follow the next step.

Step 7: Use a new mobile device or computer and then endeavor to print a job.

  • Go to the next step, if your printer is detected.
  • If the printer is not found, then follow the procedure on our website.

Step 8: Renovate the default settings of your HP Printer.

For technical assistance on AirPrint connectivity issue, get in touch with our customer support team on our toll-free number.

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How to Printer Unboxing Setup?

Your new printer is right behind you. Need help to get started? Don’t be too fussy about getting started. Unboxing Setup, install your printer with our guidance. Our experts are here at every juncture to lend a helping hand by providing you with the unparalleled guidance.

Avail our support right now and attain an exceptional solution in minutes.

How to Unbox the Printer?

Are you purchasing a printer? When you buy a printer,there are certain mandatory steps you need to follow prior to printing. One such step is the unbox setup. Follow the steps below for the process.

Step 1:Unpack the printer

Prior to unpacking, examine the list of contents in the shipment box as it may vary by country/region.

  • Truncate the printer. Discard all the packing materials in the exterior of it. Pull the output tray out. Look at the interior of the printer.
  • Hold the handles of the ink cartridge access door to unseal it. Eradicate all the packing materials from the interior of the printer.
  • After discarding them,seal the cartridge access door. Take out all the hardware in the box prior to discarding it.
  • Plug in one end of the power cable to the hind-side of the printer and the other end to the wall socket.
  • Once you are done with the connection process, switch on the printer. To on it, press the power button on the front panel.

Step 2:Install the ink cartridges

Ink cartridges are necessary for the printing process . Utilize genuine ink cartridges that are compatible with the printer model.

  • Clutch the handles and then pull the ink cartridge access door to unlock it. Wait for the carriage to slide to the middle of the printer.
  • Take out the new cartridges from the printer’s package. Be cautious to touch only the black plastic on the ink cartridge.
  • Eliminate the plastic tape. While holding the ink cartridge,you should not touch the ink nozzles.This may result in ink failure.
  • Grasp the ink cartridge by its sides with the nozzles facing the printer. Install the ink cartridge into its slot.
  • Push the ink cartridge at an upward angle into the empty slot , shove the ink cartridge until it fixes into place. After installation , seal the door.

Step 3:Load paper into the tray

Without a paper, you cannot get the hard copy for your messages. When you use a paper,make sure that it is not bend or stapled.

  • Heave the input tray. While feeding the paper into the input tray,ensure that it is compatible with the printer.
  • Move the paper width guides to their farthest position.Feed a stack of paper into the input tray.
  • Place the paper with the short edge moving forward and the print side facing you. Shove the stack until it stops .
  • Adjust the paper width guides to the right until it snaps against the edge of the paper. While adjusting , make sure that you do not bend the edges.
  • Once you are done with the above steps,pull the output tray and tug out the output tray extender.

Step 4:Install the printer software

After performing all the steps, aligning the ink cartridges is required to get quality printouts for your documents or photos.

    • After loading the paper, the printer automatically prints the alignment page. Elevate the scanner lid.
    • Position the alignment page with the printed side down on the scanner glass. Place it based on the engraved guides on the glass.
    • Seal the scanner lid. Press the Start Copy button or Start Copy Color button on the control panel of the printer.
    • Now,the printer aligns the ink cartridges. The printer’s hardware is configured. It is necessary to install the software.
    • To install the software,you need to use the software installation CD or navigate to our website 123.hp.com/setup to download it.
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How To Install Printer Driver?

It is through the software that you can make your 123.hp.com printer perform to its fullest, so its installation must be done with utmost care. Our user manuals are informative and simple enough to help you out with hassle-free printing and to get the expected output. Take a glimpse at our instructions to finish the install printer driver process on your printer.

Installing the printer driver on your computer enables you to access the features of the printer from the computer. Downloading and installing the printer driver could be a tricky job if you don’t know how to do it or how it works. Here is the answer to how to install the printer driver.

How To Install Printer Driver For Windows?

Do you have a Windows computer and wish to install the printer driver on it? Follow the simple steps given below to download and install the required printer driver on your Windows computer.

  • You can install the required printer driver and software using two different methods – downloading it from the website 123.hp.com and CD.
  • This CD is one of the accessories of the printer. Other accessories of the printer include ink cartridges, manual, and power cord.
  • Insert the CD into the CD driver of your computer. Wait for your computer to read the CD. Open the installer window.
  • Follow the on-screen instructions to install the printer driver on your computer. Choose the selection type to terminate installation process.
  • The only downside of using the CD to install the printer driver is that this CD might not be updated or compatible with your computer.
  • If you use the CD to install the printer driver, you might not be able to access the features of the printer to its fullest.
  • As an alternative, you can download the required printer driver and software and install it on your computer. You can download it from our website 123hp.com
  • Make sure that you have a stable network connection. Enter the URL of our website hp.com/123 in your computer’s web browser.
  • Look for the Driver Download section. Enter the model number of your printer in the provided empty space. Select the OS version of your computer.
  • Ensure that you choose the correct version of OS. You might not be able to install the printer driver software if you choose the wrong version of OS.
  • Do not connect your printer to the computer before installing the printer driver. Your computer won’t recognize the printer.
  • If you attempt to connect your printer and computer without installing the driver software, you won’t be able to access the printer features.
  • Once you select the OS version, a list of printer drivers will display. It is recommended to download the full feature driver.
  • If your computer does not support full feature driver, you can download the basic printer driver and install it on your computer.
  • Wait for the file to download. Open the downloaded file on your computer and follow the prompted instructions to install it.
  • When the installer prompts you to choose the connection type, select USB, LAN or wireless. Connect the printer to the computer.
  • Download and install the HP Printer Assistant application. This app notifies you whenever there is an updated driver available for download.
  • Regularly update the printer driver and firmware to fix bugs and enable new features of the printer. This enhances the performance of the printer.

How To Install Printer Driver For Mac?

Install the required printer driver on your Mac if you wish to connect your printer to Mac and access it. Here are the steps on how to install the printer driver for Mac.

    • Switch on your computer. Ensure the stability of network connection. Make sure that your computer has enough space to install the printer driver.
    • Connect one end of the rear cord to the printer and the other end directly to a wall outlet. Press the power button to turn on the printer.
    • Do not establish a connection between your printer and computer before installing the required printer driver and software on your computer.
    • If you try to connect your printer using a USB or Ethernet and access the printer features without installing the printer driver, you will fail.
    • If you have already connected the printer to the Mac, you need to remove the device from the Mac. Restart your Mac if needed.
    • You can download the printer driver and software from our website 123.hp.com setup. Log in to our website 123.hp.com/setup and search for Driver Download section.
    • Key in your printer’s model number. You will be asked to choose the OS version of your computer. Ensure that you choose the correct version.
    • You won’t be able to install the printer driver and connect your printer to the computer if you choose the wrong version of OS.
    • Once you select the OS version, a list of printer drivers will appear on the screen. It is recommended to select and download the full feature driver.
    • If an error message display reading that your computer is not compatible with the full feature driver, download the basic printer driver software.
    • Tap on the Begin option to start downloading the driver. Wait for the printer driver to download. Once the file downloads, open it.
    • Follow the set of instructions prompted by the installer. Select the software from the given list to install along with the printer driver.
    • When the installer prompts you to select the connection type, choose Wireless, LAN or USB options. Connect your printer to the computer.
    • When the installer windows instruct you to add the printer to the printer queue, click on the name of your printer.
    • Under the Use menu, choose your printer. Tap on the small Add button to add your printer to the printer queue.
    • You can also install the printer driver using the CD you received along with the printer. This is one of the accessories of the printer.
    • Insert the CD into the computer. Follow the on-screen instructions to install the printer driver. Select the connection type.
    • This CD might not be compatible with the latest OS version of your computer. That is the only drawback of using the CD to install the driver.
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How to HP Printer Maintenance?

We ensure your printers run efficiently and consumers have been raving about our consistent support and services. Printers should be taken good care of to get an elongated life. Service your printer to avoid intermittent paper jams, connectivity issues and more. Enjoy the multiple functionalities of your wholesome and flexible printer maintenance.

How to hp printer maintenance for Windows?

For excellent and proper functioning of any gadget, proper maintenance is required. This is also done to ensure that the constant running of the device is not affected or altered.

Step 1: Constant maintenance can also detect possible malfunctions and minor repairs. Many people tend to neglect printer maintenance due to their perception that a printer is just a simple machine.

  • Make sure you do not touch the scanner window with your finger. Do not use isopropyl alcohol to clean the scanner window.
  • Turn off your printer and lift the document cover. Remove any document that is left behind on the scanner glass.
  • Spray isopropyl alcohol on a lint free cloth and the cloth should be lightly damp. Clean the scanner glass and the white flim with the damp lint free cloth.
  • Keep the document cover open until the scanner bed drys.Lift the ADF unit and remove any document that is left behid in the feeder.
  • Use the damp lint free cloth and clean the white bar and glass strip. Wait until the ADF unit dry and then you can load the documents.

Step 2: Printer maintenance is an easy job and does not require the intervention of someone with special skills to do it, unlike some other aspects of maintenance where especially skilled personnel are required.

  • Make sure that you do not use isopropyl alcohol to remove dust and dirt from your printer’s control panel. It may cause a crack on the panel.
  • Turn off your printer. Wait for a few minutes for your printer to cool down as some internal parts may be extremely hot.
  • In order to clean the inside of your printer, open the scanner cover. Remove the drum unit assembly from the printer.
  • Wipe the electrical contacts with isopropyl alcohol on a cotton swab and wipe the gears with a clean dry cloth.
  • Gently wipe the scanner window and the toner sensor with a clean dry cloth and do not use isopropyl alcohol to clean these parts.

Step 3: To achieve best desired outcomes and results the printer maintenance must be done effectively on a routine basis. It entails the aspects such as calibration, cleaning and replacement of defective parts.

  • Handle the drum unit with care as it contains toner. If the toner scatters and your clothes get dirty, immediately wash it off with cold water.
  • It is recommendable to place the drum unit on a drop cloth or disposable paper to avoid scattering and spilling toner.
  • Turn the drum unit upside down and carefully clean the primary corona wire inside the drum unit.
  • To clean the primary corona wire gently slide the tab from right to left several times. Return the tab to Home position.
  • Printed pages may have vertical stripes, if the tab is not returned to Home position. Reinstall the drum unit and close the scanner cover.

How to hp printer maintenance for Mac?

Performing regular maintenance will ensure it is in proper working order when you need it and will prolong its life. Printer maintenance tasks take a little time, but they are simple and require no or little expense.

Step 1: Changing the cartridge is a maintenance activity that anyone who possesses a printer must come across. The cartridge will run out of ink in the due course of time and hence the requirement for a fresh replacement is quite important.

  • Check the estimated ink level on your printer’s control panel or on your printer’s software. Open the cartridge access door.
  • Remove the cartridge that is out of ink. Unpack a new cartridge from its package. Hold it by its sides and insert it into the cartridge holder.
  • Make sure the cartridge snaps firmly in its place. Close the cartridge access door and align the ink cartridge.
  • On your printer’s control panel, select Align the printhead option. The printer will align the cartridge and will print an alignment page.
  • Load the cartridge alignment page face down on the scanner glass. Lower the scanner lid, and then press OK.

Step 2: Clean the outside of the printer, regularly cleaning the outside of the printer helps prevent dirt and grime from making its way inside the printer where it can do damage.

  • Remove all the documents from the input tray, output tray, ADF and scanner bed. Use a damp lint-free cloth to clean all these places.
  • Clean if there is any paper debris in the roller feed area. Clean the main and pressure rollers with a damp paper towel.
  • Open the printer and check for any jammed paper in the inside of the printer. Use a cloth and wipe the dust and debris inside the printer.
  • Disconnect the power cord and USB cable or Ethernet cable (if used). Reset the printer to factory settings.
  • Reconnect the power cord and connect the printer to the local network. Use any printer cleaning utility to automatically clean the printer.

Step 3: Contact your printer’s manufacturer or an office supply store to find a cleaning kit available for your printer model. The kit should include lens covers, wipes, lubrication for the rods and rollers and instructions.

    • Remove all the cartridges from your printer and place them on a paper towel with the ink nozzle pointing upward.
    • Lift up to remove the printhead. Dampen a clean, lint-free cloth and then wipe the electrical contact area on the printhead.
    • Use a damp lint-free cloth to wipe any accumulated debris or ink from the edge between the nozzles and the contacts.
    • Use a dry lint free cloth to wipe the previously cleaned areas. Clean the electrical contacts inside the printer.
    • Reinstall the printhead and then slide each cartridge into its empty slot until it snaps securely into place.
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